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System's avatar
System
Super Contributor
2 years ago

1Password in the browser offline

This discussion was created from comments split from: 1Password Offline Notice.
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @franklyg,

I'm sorry for the trouble, if it persists can you send over some logs so we can take a closer look at what is happening?

Can you send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

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discussion was created from comments split from: 1Password Offline Notice."},"Conversation:conversation:47515":{"__typename":"Conversation","id":"conversation:47515","solved":false,"topic":{"__ref":"ForumTopicMessage:message:47515"},"lastPostingActivityTime":"2023-11-23T02:53:39.000-08:00","lastPostTime":"2023-11-23T02:53:39.000-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:47515":{"__typename":"ModerationData","id":"moderation_data:47515","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:47515_1":{"__typename":"Revision","id":"revision:47515_1","lastEditTime":"2023-08-23T08:10:07.000-07:00"},"ForumReplyMessage:message:47524":{"__typename":"ForumReplyMessage","id":"message:47524","conversation":{"__ref":"Conversation:conversation:47515"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:47515/message:47524","revisionNum":1,"uid":47524,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password in the browser offline","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:47524"},"parent":{"__ref":"ForumTopicMessage:message:47515"},"body":"

Hey @franklyg,

\n\n

I'm sorry for the trouble, if it persists can you send over some logs so we can take a closer look at what is happening?

\n\n

Can you send over a console log from your browser as well as a diagnostics report:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

","body@stringLength":"895","rawBody":"

Hey @franklyg,

\n\n

I'm sorry for the trouble, if it persists can you send over some logs so we can take a closer look at what is happening?

\n\n

Can you send over a console log from your browser as well as a diagnostics report:

\n\n\n\n

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

\n\n

You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-25T02:14:03.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:47524_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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