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Forum Discussion
1Password iOS/iPadOS App Opens With Message “Setup Your Home Screen”
I’ve noticed over a few betas the 1Password app opens to a blank “Home” screen (as if there’s no items in the account), and shows the “Setup Your Home Screen” message, after returning to the app (pos...
1P_Dave
Moderator
ModeratorHello nimvio! 👋
This is a known issue that our developers are investigating. I've added your report to the internal work item open for the issue. For now, as you mentioned, if you tap on another screen like Items and then tap back on Home, the screen will render properly. We plan to include a fix in a future update to 1Password and I'm sorry for the inconvenience.
-Dave
ref: dev/core/core#20983
Hi,
Has this been fixed? I started having this issue last week and again today. It's happening on iOS, iPad OS and Mac OS. Everything is up-to-date.
Thanks!
Trevor_1PHi LuisWestern,
As this thread is quite old, it's possible you may be experiencing a separate issue. To help us further investigate, I'd like to ask you to create some diagnostics reports, one from each of your devices:
Send a diagnostics report (Mac)Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-iosipados-app-opens-with-message-%E2%80%9Csetup-your-home-screen%E2%80%9D/44695/replies/159031
- Your forum username: LuisWestern
Additionally, if you're able to provide a screenshot/recording of what you're seeing in your email, that would be very helpful. Be sure not to include any private information in the screenshot/recording.You should then receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
- Trevor
