Forum Discussion

nimvio's avatar
nimvio
Super Contributor
3 years ago

1Password iOS/iPadOS App Opens With Message “Setup Your Home Screen”

I’ve noticed over a few betas the 1Password app opens to a blank “Home” screen (as if there’s no items in the account), and shows the “Setup Your Home Screen” message, after returning to the app (pos...
ios
LuisWestern's avatar
LuisWestern
New Contributor
6 months ago

Hi,

Has this been fixed? I started having this issue last week and again today. It's happening on iOS, iPad OS and Mac OS. Everything is up-to-date.

Thanks!

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
6 months ago

Hi LuisWestern​,

As this thread is quite old, it's possible you may be experiencing a separate issue. To help us further investigate,  I'd like to ask you to create some diagnostics reports, one from each of your devices:

Send a diagnostics report (Mac)

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-iosipados-app-opens-with-message-%E2%80%9Csetup-your-home-screen%E2%80%9D/44695/replies/159031
  • Your forum username: LuisWestern


Additionally, if you're able to provide a screenshot/recording of what you're seeing in your email, that would be very helpful. Be sure not to include any private information in the screenshot/recording.

You should then receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor