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Forum Discussion
1Password is Damaged and Cannot be Opened
I am receiving the message in a pop up 1Password is damaged and cannot be opened. Delete and download again from App Store. This had gone away and now is back with recent update. It pops up so often ...
1P_Dave
Moderator
ModeratorThank you for the reply. Correct, if you're using 1Password 8 then it means that you've installed it from our website. Can you confirm that you only see one copy of 1Password in the /Applications folder on your Mac?
If you only see one copy of 1Password then I'd like to ask for a diagnostics report from your Mac in order to better help resolve the issue:
Sending Diagnostics Reports (Mac)
Note: Please use the instructions under "1Password 7" and not "1Password 8" so that you generate a report using the Troubleshooting Utility.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144536/1password-is-damaged-and-cannot-be-opened
- Your forum username:
drohr - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
