1Password is freezing when using Password AutoFill to fill into another app or website

MrC and viswiz

Thank you both for posting the Support IDs. I see that both of your tickets made it to the right team and one of my colleagues will take a look at the diagnostic reports and reply as soon as possible.

-Dave

ref: YAN-91195-578
ref: DQQ-34263-672

1P_Dave I’ve sent diagnostic report #YAN-91195-578

1P_Dave

BitBot #DQQ-34263-672

FYI: the instructions link above for Sending Diagnostics Reports (iOS) contains a link for Step 1 (tap here to create a diagnostics report), which will try to open 1Password 7 (if it is still installed).

Hello everyone,

Thank you for reporting the issue and I'm sorry that 1Password is freezing when you try to fill your login information into another app or website. To help our developers investigate the issue, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140134/1password-is-freezing-when-using-password-autofill-to-fill-into-another-app-or-website
• Your forum username.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Same here. And I’ve noticed it’s not just in the browser—also freezes in apps (eg Southwest).

I'm seeing similar behaviour, though the app that's requiring password input will respond if you switch away from it and back. Killing the 1Password app doesn't fix the problem.

When I press the Password button to bring up 1Password in a browser, I get the Face ID screen but then the browser hangs. Tried a few times with different sites and browsers. Same behavior so it would appear to be a 1Password bug in the most recent beta.

Anyone else?

Same problem. 1PW iOS just quits every time I try to open to fill a password field.
This has been happening for several months now.
Occasionally I was able to get it to work by waiting quite a while, it seemed to be loading the file. But now it just happens on opening.
I suspect it may be a memory overflow, due to a large database. But it obviously shouldn't quit like that.
Deleting and reinstalling 1PW does not fix the problem.

AutoFill no longer works for me since 1Password TestFlight update version 8.10.7

I’ve tried different websites and different browsers - broken.

I’ve rebooted my iPhone - still broken.

I’ve turned AutoFill off and on again in 1Password and in iOS Settings - still broken.

Focus is taken away from the browser, as if 1Password is loading, but it freezes and nothing happens.

Sometimes I’ll actually see 1Password open for AutoFill, but it will then get stuck unlocking.

Opening 1Password itself directly is fine - only the AutoFill is broken.

iPhone 14 Pro Max
iOS 16.4.1(a)

iOS Browsers:
Safari
DuckDuckGo v7.73.0