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Forum Discussion
1Password is offline. Check your internet connection or try again
Since yesterday, out of the blue, I've had a message about 1Password being offline. I was signed in, so it was telling me nothing would sync. I tried to sign out of both accounts to fix it and now I'...
1P_Dave
Moderator
Moderator@colinzack
I'm happy that you were able to find a solution. That being said, 1Password should be working with iCloud Private Relay turned on (it is on my own Mac). Are there any other apps that were running into internet connection issues? Or just 1Password?
I know that things are working for you now but if you do decide to turn iCloud Private Relay back on in the future and see the same offline message in the 1Password for Mac app then I'd be interested in seeing a diagnostics report so that we can investigate further:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143633/1password-is-offline-check-your-internet-connection-or-try-again
- Your forum username:
colinzack - Please do not post your diagnostic report to the forum. This is for your privacy and security.
If you do send in a report in the future, you should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here and I'll make sure that the report gets to the right team.
-Dave
