Forum Discussion

infoarts's avatar
infoarts
New Contributor
10 months ago
Solved

"1Password is trying to set up Touch ID for your account"

When opening the app, I always get a dialog with this message: "1Password is trying to set up Touch ID for your account. Touch ID to allow this." Nothing happens when I then Touch ID — I have to c...
macos
  • 1P_Dave's avatar
    1P_Dave
    10 months ago

    infoarts

    Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

    For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

    -Dave

timchambers's avatar
timchambers
Occasional Contributor
2 months ago

We have some employees experiencing these same symptoms after their 1Password authentication was converted from master password to Google SSO. They see random prompts to Sign in with Google that displays an error, "Unable to sign in: something went wrong when signing you in. Please try again. If the problem persists, contact support." Followed by Touch ID prompts with the message, "1Password is trying to Set up Touch ID for your account. Touch ID to allow this."

Can you share an update on progress for this fix? Can you add me to the internal case tracking, too?

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    timchambers​ 

    I'm sorry that your team is running into sign in issues. You wrote: 

    They see random prompts to Sign in with Google that displays an error, "Unable to sign in: something went wrong when signing you in. Please try again. If the problem persists, contact support."

    That definitely isn't right and it's a separate issue from the "Set up Touch ID" prompt. So that we can help further, I'd like to ask you to create and share a 1Password diagnostics report from an affected users Mac right after they run into this error message: 

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-is-trying-to-set-up-touch-id-for-your-account/93596/replies/162655
    • Your forum username: Timchambers


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave