Forum Discussion
"1Password is trying to set up Touch ID for your account"
Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.
For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.
-Dave
ModeratorHello infoarts! 👋
I'm sorry that you're seeing an unexpected message when opening 1Password. Are you seeing this message when you unlock 1Password using your account password?
And do you see the same message when you unlock 1Password using Touch ID (not by entering your account password)?
-Dave
ref: dev/core/core#33895
I've been seeing this problem for a few months and few 1P versions now.
Yes, I see the message when I type my account password when I unlock.
This occurs on a Mac mini where there is no Touch ID.And on a MacBook Pro used as a desktop, where it more convenient to type the password than reach for the finger reader.
And after typing my password, getting the message and touching the print reader, nothing gets set and saved for the next time.
Please squash this bug.I need to slightly correct my message above.
On the Mac Mini, the message says to approve the change on my Apple Watch. Sometimes it talks to my watch, sometimes it doesn't. When it does, and I do approve on my Watch, nothing gets set or saved for the next instance.
On my MacBook Pro, the message asks me to approve with TouchID. And again, when I do touch to approve, nothing gets set or saved for the next instance.- 1P_Dave
Thank you for reaching out. This is a known issue that our development team is tracking. The issue occurs if you have Touch ID or Apple Watch unlock enabled for 1Password but unlock 1Password using your account password instead.
I've added your report to the internal work item open for the issue. Until the issue is resolved you can continue to dismiss the prompt when unlocking 1Password using your account password. I'm sorry for the inconvenience.
-Dave
