Forum Discussion

infoarts's avatar
infoarts
New Contributor
10 months ago
Solved

"1Password is trying to set up Touch ID for your account"

When opening the app, I always get a dialog with this message: "1Password is trying to set up Touch ID for your account. Touch ID to allow this." Nothing happens when I then Touch ID — I have to c...
macos
  • 1P_Dave's avatar
    1P_Dave
    10 months ago

    infoarts

    Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

    For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

    -Dave

infoarts's avatar
infoarts
New Contributor
10 months ago

Hi Dave

Thanks for following up with me.

I don't see that message when I unlock via TouchID but I do see it when I unlock via account password.

I don't have my Apple Watch on right now so can't test whether I also see the message if I unlock with the Watch.