Forum Discussion

loopless1's avatar
loopless1
Occasional Contributor
3 years ago

1password just popped up a message saying my secret key has been changed.

This completely freaked me out. 1Password 8 popped a message saying my secret key had been changed (it hadn’t, not sure how even to check?) and asked me to enter my account password. I cancelled the...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello loopless1! 👋

I'm sorry that you received an unexpected message that your Secret Key has been changed. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

ref: dev/core/core#21122