Forum Discussion

MRubenzahl's avatar
MRubenzahl
New Contributor
8 months ago

1Password locked, asking for password daily (or more)

For the past week or so, 1Password has been locked almost every time I use a website. That is, it has the "Unlock 1Password" icon and asks for the 1Password password (not the fingerprint). Happens pr...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello MRubenzahl! 👋

I'm sorry that 1Password is locking more often than expected and that Touch ID unlock isn't working. As a first step, update 1Password for Mac to version 8.10.40: How to keep 1Password up to date

Then follow these steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If you still can't unlock 1Password in the browser using Touch ID after following these steps then can you tell me if you can unlock the desktop app itself?

-Dave