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Anonymous's avatar
Anonymous
4 years ago

1Password Membership Prompt While Already a Subscriber

Has anyone else started receiving prompts to sign up for a 1Password membership, while already a member? This seems to have started to happen a couple weeks or so back as far as I can recall. I'll be...
macos
1P_Dave's avatar
1P_Dave
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4 years ago

@jpmckenna

Thank you for the reply. It sounds like you've run into a known issue that our developers are already investigating. The issue causes some users who already have a 1Password membership to still see the purchase window in the 1Password for Mac app. We're hoping to release a permanent fix in the future. In the meantime, the issue only affects the Mac App Store version of the app so switching over to the website version will fix things for you. Here's a guide that will show you how to switch:

How to install the 1Password app from 1Password.com after installing it from the App Store on your Mac

I'm sorry for the inconvenience. Please let me know if you run into any issues. 😊

ref: dev/apple/issues#5625