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jwhllc's avatar
jwhllc
New Contributor
3 years ago

1Password not active

I am trying to migrate to 1Password from Roboform, which I have used for years. I accepted a free trial, exported all items to 1Password, and added extensions to browsers successfully. However, the app does not automatically appear and fill when I sign on to sites. I have sent multiple emails to 1PW Help and got no response. My trial ends tomorrow, and I have not been able to evaluate it, though I think it is superior. How can I get help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    jwhllc

    I'm happy to hear that things are working now. We don't have access to your account information here on the public forums. One of my colleagues will send you a reply to your email as soon as possible. Please continue the conversation there.

    -Dave

    ref: ZAI-68976-826

  • jwhllc's avatar
    jwhllc
    New Contributor
    3 years ago

    am now able to use it but need an extension so I can have 14-day free trial

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thank you for sharing this jwhllc, I'm sorry for the delay in getting back to you.

    I have located your support ticket, one of my colleagues will be in touch soon.

    Thanks for your patience.

    ref: ZAI-68976-826

  • jwhllc's avatar
    jwhllc
    New Contributor
    3 years ago

    I finally received a response today with questions for me to answer. I replied and am waiting on a reply. The reference in the subject line is: The subject line was : [#ZAI-68976-826] [#KHZ-46845-947

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    3 years ago

    Hi jwhllc thanks for reaching out.

    I'm sorry you're having trouble filling your logins with 1Password. You mentioned that you send multiple emails to 1Password. Have you received a response yet from either a 1Password team member or an auto-responder? If you know your ticket mask, can you share it with me so I can look into what's going wrong? The ticket mask is a combination of letters and numbers would be in the subject line of any emails you receive from 1Password support.

    I look forward to hearing from you.