Forum Discussion

teezee's avatar
teezee
New Member
4 hours ago

1Password not generating OTP

Hello,

I scanned QR code for one time code in one of the enteries in 1Passowrd. One password gave me a 6 digit code on scanning that I registered with the website. Now when I try to login to website and go to 1Password for one time code, it is showing an error message in one time code field. If there was an error in URL, why did it register that one time code in the first place. I am now locked out of target site. It gave me a code to register with the site and saved my entry. Now it is giving me error next time. Any way to get the one time code generator to run as it should have saved all the necessary info.

Error message:

one-time password
The one-time pasword URL is incorrect. check the URL and try again. if you still have trouble, contact support

1password.com
family

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello teezee​! 👋

    I'm sorry that your one-time password isn't being accepted by a certain website. One-time passwords in 1Password follow the TOTP standard and it’s important that your device’s date/time isn’t more than 30 seconds off. The one-time password changes every 30 seconds, so if your device is more than 30 seconds off, you’ll see an incorrect code.

    To check the date and time settings on all your devices, visit this website on each of your devices and make sure the time matches:


    If the date and time on a device doesn’t match exactly, you can adjust it:


    Then try to sign in using your one-time password from 1Password again. Let me know if that still doesn't work.

    -Dave