Level up your business security with free, on-demand training and certification. Explore 1Password Academy today →
Forum Discussion
Solved
1Password not generating OTP
Hello, I scanned QR code for one time code in one of the enteries in 1Passowrd. One password gave me a 6 digit code on scanning that I registered with the website. Now when I try to login to website...
The issue was not that the OTP was not accepted on the site but that 1Password was no longer generating OTP code and instead showing an error about URL in the field where it normally shows the OTP. I opened a support ticket and the conclusion was somehow data in 1Password got corrupted during a change to that entry (for its name or something else). They showed that there is a way to revert to an older version of the entry. Once we reverted it, 1Password started generating OTP code again and I was able to get back into the site.
So in short reason was a bug/corruption on 1Password side during an update and solution was reverting to older version of the entry.
The issue was not that the OTP was not accepted on the site but that 1Password was no longer generating OTP code and instead showing an error about URL in the field where it normally shows the OTP. I opened a support ticket and the conclusion was somehow data in 1Password got corrupted during a change to that entry (for its name or something else). They showed that there is a way to revert to an older version of the entry. Once we reverted it, 1Password started generating OTP code again and I was able to get back into the site.
So in short reason was a bug/corruption on 1Password side during an update and solution was reverting to older version of the entry.
