Forum Discussion
1Password not offering to save newly created passkey on capecodfive.com
Hello,
I am using Google Chrome 118.0.5993.117 on macOS 14.1 (arm64) with 1Password 8.10.18 and the 1Password Extension 2.16.0 for Chrome.
I have successfully created, saved in 1Password, and used passkeys on eBay and Home Depot.
But when I go to create a passkey on capecodfive.com, I do not get prompted by 1Password to save the passkey. Instead I get prompted to save it using iCloud or Chrome:
How do I get 1Password to save a newly created passkey for capecodfive.com ?
Thank you,
Tim Olsen
1Password Version: 1Password 8.10.18
Extension Version: 2.16.0
OS Version: macOS 14.1
Browser: Chrome
3 Replies
1P_Evon1Password Team
Hey Tim, Thank you for your reply.
I've located your ticket and we will get in touch with you as soon as possible about this issue. To prevent having the conversation in two different places at once I'm closing this thread.
-Evon
- 1P_Evon
Hey @tolsen718,
Thanks for reaching out. I'm sorry to hear about the trouble you're having.
I'd like to dig a little deeper into the passkey issue you're experiencing on this website. I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.
With your email please include:
- A link to this thread: https://1password.community/discussion/143041/
- Your forum username: tolsen718
- Recreate the issue, save a console log and attach that to your email: https://support.1password.com/cs/extension-console-log/.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to assisting you further, @tolsen718.
