1Password Not Opening from Toolbar ios15

On behalf of Jack, you are welcome @Aphex, that is good to hear :)

@"jack.platten":
I can confirm that workaround works :) Thanks!

@Aphex:

We're still investigating the source of this issue. As a workaround for now, using the Go button on the keyboard will unlock 1Password for Safari. Let me know if you're still running into trouble.

Jack

Is the problem already resolved?

Hi @cjcolyer:

I've located your message to us as well as your diagnostics report, so we'll take a look and be in touch as soon as possible.

Jack

ref: ERI-58895-541

I'm having exactly the same problem. Tapping on the 1password extension icon prompts for the master password, then nothing happens. I submitted a help request with a diagnostic report (holding out hope that I'll actually get a helpful response... I've NOT had any good experiences with your asynchronic user support so far). So far I've not gotten a ticket or any indication that my request was received.

iPhone 11, iOS 15.0.2. 1Password 7.9.1.

@RobertChiliDog:

I see that you got your ticket number assigned yesterday already. You can see it in the subject of the email message we sent you and you replied to :+1: In this case, it's [#SEF-62257-751].

I also confirm that I have managed to locate your diagnostics report in our system, so we will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: SEF-62257-751

Hi Ag_Ana, I’ve not had a ticket assigned. If this helps to fast track resolution, please assign a ticket.

No I have not.

If there will be solution for this issue, please let me know because I have the same problem like @RobertChiliDog