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khaosspawn's avatar
khaosspawn
Dedicated Contributor
2 years ago

1password not showing icons

Hi There - I opened up a thread before:
https://1password.community/discussion/143636/1password-safari-extension-no-longer-shows-icons#latest

I had a ticket opened for this - but the problem has not been fixed since I raised this. It's been 6 months so far. Any chance of an update on when this might be fixed?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

14 Replies

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  • khaosspawn's avatar
    khaosspawn
    Dedicated Contributor
    2 years ago

    I have not added icons to these logins. They are being pulled from the website itself. eg. the 1password communities website. Let me try deleting it and adding it back.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    khaosspawn

    I'm sorry that you're still seeing the issue. Just to clarify: did you have a custom icon added to the item and removed it? Or did you not have a custom icon added to the item at all?

    If you create a new login item for one of the affected items, without adding a custom icon, then do you see the same issue with that new login item?

    -Dave

  • khaosspawn's avatar
    khaosspawn
    Dedicated Contributor
    2 years ago

    Hi Dave,

    The issue continues. This is only happening on Safari. Chrome does not have the issue. It's random as to which website it happens on - but it's about 30?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello khaosspawn! 👋

    Thank you for following up. The internal work item is still open in our development team's backlog, I don't have any updates to share. I'm sorry for the continued inconvenience.

    I would like to ask for some more information from your end to add to the issue:

    1. Can you open the 1Password for Mac desktop app, click on your login for the 1Password community, and then click Edit. Click on the down arrow underneath the icon. Do you see Remove icon here? If you do then remove the custom icon and Save the item. Then go back to Safari, do you see the 1Password provided rich icon being displayed now?
    2. How many websites are currently displaying this issue on your end?

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#15644