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Forum Discussion
1Password Not Showing TouchID Option on Mac
Sonoma 14.6.1
Chrome 2.27.1 and Edge 2.27.1
Open and unlock the 1Password app.
Click your account or collection at the top of the sidebar and choose Settings.
Click Security, and i do not see turn on Touch ID.
Started in safe mode. Uninstalled extensions. Deleted fingerprints. Added a new one. Confirmed it works by unlocking my Mac. Installed the Edge extension. TouchID still doesn’t
show. I've tried Edge and Firefox. None of them work.
Can you help please?
Alexis
1Password Version: 2.27.1
Extension Version: 2.27.1
OS Version: MacOS 14.6.1
Browser: Chrome
3 Replies
Your support ticket ID is QLH-43129-663.
kevin_li1Password Team
Hi alexisc ,
I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:
Then, email us with the diagnostics at:
support+forum@1Password.comWith your email, let's include:
- A link to this thread: https://1password.community/discussion/148088/1password-not-showing-touchid-option-on-mac
- Your forum username: alexisc
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
