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Former Member
3 years ago

1Password Not Working on Windows 11

Hi, I’m new to 1Password. It works fine on my mobile device, but I can’t get it to work on my Windows 11 laptop. When I attempt to sign in, it tells me my credentials are invalid. These same cred...
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1P_Gem's avatar
1P_Gem
Icon for 1Password Team rank1Password Team
3 years ago

Hi @SmedleyDoRight! I'm sorry to hear that you've run into trouble signing into 1Password 8 on your Windows laptop with the same details that work on your mobile device. Could you email in to support+forum@1password.com with a diagnostics report, so we can take a closer look? You don't need to be signed in for this:

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

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Not Working on Windows 11","id":"message:125236","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:125236"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:125236"},"body@stripHtml({\"truncateLength\":200})":" Hi, I’m new to 1Password. It works fine on my mobile device, but I can’t get it to work on my Windows 11 laptop. \n\n When I attempt to sign in, it tells me my credentials are invalid. These same cred...","body@stringLength":"509","rawBody":"

Hi, I’m new to 1Password. It works fine on my mobile device, but I can’t get it to work on my Windows 11 laptop.

\n\n

When I attempt to sign in, it tells me my credentials are invalid. These same credentials work on my mobile device.

\n\n

I’ve tried checking for updates in the app, but there aren’t any. Version is 8.10.6.

\n\n

Could someone please let me know what I need to do to get this to work on my laptop? That’s the main reason I bought this product but so far no joy.

\n\n

Thanks

\n","kudosSumWeight":0,"postTime":"2023-05-11T14:07:21.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:125236_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":147},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi, I’m new to 1Password. It works fine on my mobile device, but I can’t get it to work on my Windows 11 laptop.

\n\n

When I attempt to sign in, it tells me my credentials are invalid. These same credentials work on my mobile device.

\n\n

I’ve tried checking for updates in the app, but there aren’t any. Version is 8.10.6.

\n\n

Could someone please let me know what I need to do to get this to work on my laptop? That’s the main reason I bought this product but so far no joy.

\n\n

Thanks

"},"Conversation:conversation:125236":{"__typename":"Conversation","id":"conversation:125236","solved":false,"topic":{"__ref":"ForumTopicMessage:message:125236"},"lastPostingActivityTime":"2023-05-12T00:44:01.000-07:00","lastPostTime":"2023-05-12T00:44:01.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:125236":{"__typename":"ModerationData","id":"moderation_data:125236","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:125236_1":{"__typename":"Revision","id":"revision:125236_1","lastEditTime":"2023-05-11T14:07:21.000-07:00"},"ForumReplyMessage:message:125237":{"__typename":"ForumReplyMessage","id":"message:125237","conversation":{"__ref":"Conversation:conversation:125236"},"author":{"__ref":"User:user:17338"},"revisionNum":1,"uid":125237,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password Not Working on Windows 11","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:125237"},"parent":{"__ref":"ForumTopicMessage:message:125236"},"body":"

Hi @SmedleyDoRight! I'm sorry to hear that you've run into trouble signing into 1Password 8 on your Windows laptop with the same details that work on your mobile device. Could you email in to support+forum@1password.com with a diagnostics report, so we can take a closer look? You don't need to be signed in for this:

\n\n\n\n

With your email please include:

\n\n\n\n

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

","body@stringLength":"1013","rawBody":"

Hi @SmedleyDoRight! I'm sorry to hear that you've run into trouble signing into 1Password 8 on your Windows laptop with the same details that work on your mobile device. Could you email in to support+forum@1password.com with a diagnostics report, so we can take a closer look? You don't need to be signed in for this:

\n\n\n\n

With your email please include:

\n\n\n\n

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

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