Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

1Password Not Working on Windows 11

Hi, I’m new to 1Password. It works fine on my mobile device, but I can’t get it to work on my Windows 11 laptop. When I attempt to sign in, it tells me my credentials are invalid. These same cred...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 years ago

Hi @SmedleyDoRight! I'm sorry to hear that you've run into trouble signing into 1Password 8 on your Windows laptop with the same details that work on your mobile device. Could you email in to support+forum@1password.com with a diagnostics report, so we can take a closer look? You don't need to be signed in for this:

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!