Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password on Mac, cannot add primary vault.

I've been pretty laxed about re-installing 1Password on my Mac after a full system re-installed. For the first time I decided to download 1Password from the site and not from the MAS. However, I can ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @AnaRose! 👋

1Password 8 no longer supports older standalone "Primary" vaults and is designed to work with modern 1Password account vaults. I recommend sending an email to support+forum@1Password.com so that our dedicated migration team can help you migrate the Primary vault to your 1Password account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave