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Former Member's avatar
Former Member
3 years ago

1Password on my iPad is offline and it won’t reconnect

I am having all sorts of issues with my 1Password services. I have 1P7 as well as 1P installed on my iMac, my iPhone, my iPad and my MS surface Pro. I can’t get them aligned/synced so that I can only have 1Password on all devices and syncing properly.
One of the issues is that I have recently upgraded my iPad Pro to the latest version and now I notice that it is offline and won’t reconnect.
all devices on on the latest versions of their respective OS.
What is the best way to resolve these issues?
Please help!!
Jon

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Referrer: forum-search:https://1password.community/search?Search=1Password%20on%20my%20iPad%20is%20offline%20and%20it%20won%E2%80%99t%20reconnect

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Be careful out there folks.

    Double-check that all data is present on 1Password.com. If you've been offline and you've made changes you could lose data if it is not on 1Password.com. This would include updates to items you've made.

  • Former Member's avatar
    Former Member
    3 years ago

    FYI I had the same issue on IOS after upgrading my iPhone. Deleting the app, re-installing then logging in fixed it.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @bilgolajon

    Please create a diagnostics report from your device:

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!