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webdad's avatar
webdad
New Contributor
22 days ago

1Password on New phone won't scan QR code from 1Password on old phone

Got a new phone, and have 1Password copied over,  but when I  try to log in using the QR code generated in 1Pass on the old phone, the new phone doesn't recognize it or react in any way.  Just shows the image in the bounding box and sits there.

Any ideas?

android

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    19 days ago

    Hello webdad! 👋

    I'm sorry that you weren't able to scan the QR code from your old phone using 1Password on your new phone. So that I can better understand the situation can you tell me the following: 

    1. What version of 1Password are you using on both phones: Find the version numbers for 1Password and your operating system
    2. Are both phones Android devices? 


    I'm glad that you were able to workaround the issue using your laptop. 

    -Dave

  • webdad's avatar
    webdad
    New Contributor
    21 days ago

    Well, for whatever reason, I was able to scan the QR code off my laptop, as opposed to my old phone.  (I had tried boosting the brightness on the old phone as well, but no dice).  Situation resolved, but weird that new phone didn't see the old phone's QR code on the screen.