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usurpator's avatar
usurpator
New Contributor
3 months ago

1password over macos "distant control" ejects me

hello,

I have a mac mini m4 and a macbook pro, and lately being in poor health I remained in bed and controlled my mini via "distant control"

iit works beautifully, the only problem i have is when i am using my mini via remote control my macbook 1password on the mini ejects me! I enter my password, and the second i click anywhere inside 1pass<ord it closes and shows me again the prompt asking for the password. it does that again and again.

t's no bug. I think it's a security feature - and a wise one - but i"m sure there is a way to tell 1password i allow this - there is one for example in little snitch, but i have looked everywhere in 1pass and could find nothing that looked like a way to authorize remote control.

I'd be super grateful if anyone could help me.

many thanks, have a great week-end!

U.

1password.com
macos

5 Replies

  • usurpator's avatar
    usurpator
    New Contributor
    3 months ago

    Hi Dave,

    1-I use the plain vanilla built in macOS remote control

    2- I was in high-performance screen sharing, I just went to standard and  1P left me browse 15 seconds instead of 5

    3- I dont know if that helps but while I was physically on the distant machine (yes I got out of bed! lol) I unticked "lock on sleep screen saver or changing user.

    So many thanks in advance!

    U

     

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello usurpator​! 👋

    I'm sorry that 1Password is locking unexpectedly on your Macbook. So that I can better understand the situation can you tell me the following: 

    1. Does "distant control" refer to a specific third-party remote management app? Or are you using built-in macOS/iOS tools? 
    2. Are you using high-performance screen sharing? You can check using this guide: Screen sharing type options on Mac
    3. If you are using high-performance screen sharing then does switching to standard mode help?


    I look forward to hearing from you.

    -Dave

    Issue=GA-118575

    • usurpator's avatar
      usurpator
      New Contributor
      3 months ago

      I've tried again to got to standar display, rebooted everything and so far 1P works!!! many thanks I would never have thought of that!

    • usurpator's avatar
      usurpator
      New Contributor
      3 months ago

      Hi Dave,

       

      I use the plain vanilla built in macOS remote control

       

      I was in high-performance screen sharing, I just went to standard and 1P left me browse 15 seconds instead of 5

       

      I dont know if that helps but while I was physically on the distant machine (yes I got out of bed! lol) I unticked "lock on sleep screen saver or changing user.

       

      So many thanks in advance!