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Forum Discussion
1password, passkey and hollandamerica.com
I'm having difficulty using a passkey (stored in 1password) at hollandamerica.com When I try to login, I get the following dialog box I have MacOS Passwords setup to autofill because I have a 1...
Dave,
Thanks for responding! I checked the Safari and 1Password for Safari settings and they were already configured the way you suggested to configure them.
I then tried using the Arc browser to login. Here's where things got really interesting. When I clicked on the `Sign in with TouchID` button I get the following dialog:
I clicked the `X` to cancel the dialog and I get the following dialog
1P_Dave
Moderator
ModeratorThanks for the reply. I've created a test account on the website in question and while I haven't been able to reproduce the issue that you reported in Safari, I was able to reproduce the issue that you're running into in Arc (where you see a prompt asking you to save a passkey) when using Safari on my Mac.
However, I've only reproduced this once and I was prompted to sign into hollandamerica.com using a four-digit code sent to my email address. Once I did that, and then signed out, I was able to sign in using my saved passkey and I can't reproduce the issue anymore in either Safari or Chrome.
So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in Arc:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-passkey-and-hollandamerica-com/153956
- Your forum username: jalanh
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
MNW-89184-882
FWIW.. I uninstalled/reinstalled 1Password for Safari to see if that made a difference and it didn't. I'm currently in the process of uninstalling everything 1Password from my Mac and reinstalling to see if that helps. <sigh>On a slightly side note, is there a way for me to express my support/desire that 1Password for MacOS supports the Autofill API? From what I understand it would make 1Password for the Mac better.
Thanks for the help.
My attempt to delete everything 1password and reinstall didn't change anything. I still get the same behavior.
One difference I noticed on Safari, after I logged in using the 4 digit code sent to my e-mail is that now I get a little popup at the top of the browser that says "Sign in to Holland America Line with Touch ID" and shows my e-mail. However, clicking continue still shows the "no available passkeys" dialog from earlier.
I also logged in using the 4 digit code from e-mail using Arc. Subsequent login attempts showed the little popup at the top but selecting "Continue" still results in 1password showing a "save passkey" dialog.
