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ShashankHalpati's avatar
ShashankHalpati
New Contributor
5 months ago

1Password Performance Issue in The Latest Version

I’ve recently encountered significant performance issues with the latest version of 1Password on Windows (version 8.10.80.23). The application lags noticeably across all my Windows devices after upda...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello ShashankHalpati​! 👋

I'm sorry that you're running into issues with 1Password on multiple platforms. You mentioned that you have a screen recording and that's perhaps the best place to start our investigation. 

Please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for your recording. 

-Dave

ShashankHalpati's avatar
ShashankHalpati
New Contributor
5 months ago

Hi Dave,

As you suggested, I’ve sent an email to support@1password.com and included a link to this thread. However, it’s been over 20 minutes and I haven’t received any response from BitBot yet.

I’m wondering if this might be because I already have an open support ticket from yesterday regarding a different issue!?

Could you please let me know how to proceed?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    ShashankHalpati​ 

    Thanks for sending an email to the team, I can confirm that we've received it. I'm sorry that you didn't get the auto-reply message. 

    My colleague has responded to your email, please continue the conversation there. To prevent duplication of efforts, I'll close this thread. 

    -Dave