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atezian's avatar
atezian
New Contributor
5 months ago

1password pop-up bug on android googlechrome app

I'm using an up to date android "moto g75 5g" with up to date google chrome browser app. I have not tried other phones or other browsers.  Some days the 1password pop up works fine and then others...
android
atezian's avatar
atezian
New Contributor
5 months ago

Now "Above supported keyboards" doesn't work either. I've tried everything. 

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
5 months ago

Hi atezian​! Thanks for writing in. I'm sorry to hear about the ongoing filling issue. 

It sounds like you've checked all these settings at various points, but just to ensure they've been covered in order, could you try the following:

  1. Open Chrome.
  2. Click the three dots ( ⋮ ) on the top right, then tap Settings > Autofill Services.
  3. Tap Autofill with Google, then tap Restart Chrome in the popup that appears.

 

If you are still experiencing issues, could you try this as well:

  1. Open and unlock the 1Password app.
  2. Tap the account/collection icon on the top right.
  3. Tap Settings > Autofill.
  4. Tap Display autofill prompts then tap Below the fields they relate to.
  5. Open your device settings, then tap Apps > 1Password > Force Stop.
  6. Reopen the 1Password for Android app, then try filling. 



If you're still seeing issues I'd like to ask the following:

  • Have you previously used Chrome's built-in password manager to save credentials?
  • If you have other supported browsers installed, such as Edge or Firefox, have you noticed the same issue? If you don't, do you notice the same sort of issue when filling in non-browser apps?
  • When you tap a text or login field does a suggestion strip appear above the keyboard with any setting or feature icons?
  • Is there anything unique about the setup on your device such as being in developer mode, using a non-standard OS, using a physical keyboard, or anything else that may be notable?

 

Let us know how that goes, and thanks again!

  • atezian's avatar
    atezian
    New Contributor
    5 months ago

    1) Chrome has no credentials saved on my google account or on this device. 

    2) I don't use any other browser apps. Non-browsers apps behave unpredictably.

    3) above keyboard strip sometimes appears, sometimes not. This device is using Gboard. 

    4) nothing unique about this device as far as I am aware. Stock motorola with latest android OS versioning. 

    Via your first suggestion changing chrome to autofill with google has caused (on google chrome browser app) both above keyboard and below related fields to appear although above keyboard doesn't work for password fields it only works for email fields.

    Can I ask why autofill with google is the correct option? That doesn't seem correct to me because as far as I am aware 1password is not a google product. 

    after your 2nd suggestion still both "above keyboard" and "below related fields" are appearing. If I redo your 2nd suggestion steps but for "above keyboard" instead of "below related fields" the same thing happens and both pop ups are appearing regardless of which setting is chosen. But still the above keyboard doesn't appear for password fields, only email fields. Is that intended?

    I've just repeated your 2nd suggestion a 3rd and 4th time. Seems that "below related fields" is showing both that and "above keyboard". If I do those steps and choose "above keyboard" it is working correctly and only showing "above keyboard" but not for password fields, only email fields. 

    Sorry if this is a bit confusing. I am doing my best to communicate it

     

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi atezian​, thanks for following up with me and answering those questions. That's very helpful. 

      Can I ask why autofill with google is the correct option? 

      I'm glad to hear you've seen some improved behavior after switching this setting. To answer your question there is currently a bug with Chromium that is affecting some users. For those affected, setting the Autofill service to "Autofill with Google" typically improves filling behaviour, even for non-Google password managers such as 1Password. This is not the intent of the setting, but is a current workaround. 

      Thanks for checking the results below fields, and above the keyboard. You can set this option to the mode with the most consistent results, or your preference if you're getting similar responses with each. 

      Could you share a website where you've seen a response from 1Password in the email/username field, but not the password field? Thanks again!