Forum Discussion

svinsot's avatar
svinsot
New Contributor
3 months ago

"1password quit unexpectedly" at every startup

Hi, Everytime I switch on my PC an error window is popping up with this message "1password quit unexpectedly". Everything works fine, and 1password is working as expected.  How could I get rid of ...
windows
base's avatar
base
New Contributor
2 months ago

This issue has been happening for multiple years with no fix. The moment a company ignores its customers and its product is the moment the customers start to jump ship. It's a shame because the product is otherwise really good, just blighted with this frustratingly annoying startup crash.

Since 2 years ago you have been asking for diagnostic reports. Just fix the dam thing.

I'm running the latest version of 1Password for Windows 8.11.23 and have been getting this same issue for over 2 year.

 

I'm a software engineer, and I know that it doesn't take this long to fix a commonly reported and known issue.

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello base​! 👋

    Welcome to the community. I’m sorry to hear that 1Password is crashing on your Windows PC. There isn’t a single universal cause for crashes. For most users, 1Password starts up without any issues, which could mean that something specific on your device or to your account is triggering the crash.

    To determine the cause in your case, we’ll need a diagnostics report and possibly some additional information. Please create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333/replies/165847
    • Your forum username: Base


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave