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Forum Discussion
"1password quit unexpectedly" at every startup
Hi,
Everytime I switch on my PC an error window is popping up with this message "1password quit unexpectedly".
Everything works fine, and 1password is working as expected.
How could I get rid of this annoying popup?
My version is 1Password for Windows 8.11.20 (81120039), running on Win11 25H2
Thanks
28 Replies
Same issue.
Support ticket 632189I stopped getting the error after deleting all files from "%LOCALAPPDATA%\1Password\crashes" as requested by support.
I had the same “1Password quit unexpectedly” popup right after Windows login/startup. After starting 1Password again, it worked normally.
What fixed it for me was:
- Open 1Password settings
- Go to Security
- Turn off “Unlock with Windows Hello”
- Restart Windows
- Turn “Unlock with Windows Hello” back on
After doing that, the crash popup stopped appearing at startup.
Not sure if Windows Hello/TPM was actually the root cause, but it looks like re-enabling Windows Hello may have refreshed whatever local state 1Password uses for Windows Hello unlock. Maybe this helps someone else affected by the same startup crash.
support ticket ID is 609257 i have same issue
- 1P_Gem
Moderator
Hi geggiot​, thanks for reaching out! I can see that we've received your ticket, and a member of the team will send you a reply via email as soon as possible.
This issue has been happening for me for several months, including this morning. I've just submitted a support email containing my diagnostic log, a reference to this thread, and my forum username.
Thanks,
FriZZo
My started crashing few days ago. Diagnostics log sent.
i also am seeing this for at least the last few weeks or so
- 1P_Gem
Hi w_d_h_t​, I'm sorry to hear that you've been seeing this message for the last few weeks.
As this issue can have a few different causes, I'd like to ask you to email in to support@1password.com with a diagnostics report from the desktop app attached, so our team can investigate further:
Send a diagnostics report (Windows)
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: w_d_h_t
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
Any update on this?
- ChrisC1P
Hi firestar​ thanks for reaching out!
In order to determine what's causing the '1Password quit unexpectedly' message you're seeing, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC to see what's going wrong on your specific device:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: firestar
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Chris
Started receiving same error few weeks ago.
- 1P_Gem
Hi Spooky​, I'm sorry to hear you've been running into this error for a few weeks as well.
So our team can investigate further with you, could you click Report on the error message the next time you see it, then send in a diagnostics report?
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: Spooky
You'll receive a reply from our BitBot assistant with a Support ID number. Post that number here. Thanks!
It happens to me, too, but less frequently these days.
In the beginning I used to reboot to try to get rid of the error, but that practically never worked, so I have been clicking on "Ignore" ever since and, fortunately, the program still works.
- 1P_Gem
Hi Nusaram​​, I'm sorry to hear that you're running into this issue as well.
If you'd like for our team to investigate further, could you click Report on the error message the next time you see it, then send in a diagnostics report?
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: Nusaram
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
I have recently (about a week) started getting this same error after booting my Windows 11. It has worked fine for three years.
I have sent in a diagnostics report: WCF-26817-762.
I have also clicked the Report button in the error message several times.
Looking forward to hearing from you.
