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Forum Discussion
"1password quit unexpectedly" at every startup
Hi,
Everytime I switch on my PC an error window is popping up with this message "1password quit unexpectedly".
Everything works fine, and 1password is working as expected.
How could I get rid of this annoying popup?
My version is 1Password for Windows 8.11.20 (81120039), running on Win11 25H2
Thanks
17 Replies
i also am seeing this for at least the last few weeks or so
1P_GemModerator
Hi w_d_h_t, I'm sorry to hear that you've been seeing this message for the last few weeks.
As this issue can have a few different causes, I'd like to ask you to email in to support@1password.com with a diagnostics report from the desktop app attached, so our team can investigate further:
Send a diagnostics report (Windows)
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: w_d_h_t
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
Any update on this?
ChrisC1PHi firestar thanks for reaching out!
In order to determine what's causing the '1Password quit unexpectedly' message you're seeing, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC to see what's going wrong on your specific device:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: firestar
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Chris
Started receiving same error few weeks ago.
- 1P_Gem
Hi Spooky, I'm sorry to hear you've been running into this error for a few weeks as well.
So our team can investigate further with you, could you click Report on the error message the next time you see it, then send in a diagnostics report?
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: Spooky
You'll receive a reply from our BitBot assistant with a Support ID number. Post that number here. Thanks!
It happens to me, too, but less frequently these days.
In the beginning I used to reboot to try to get rid of the error, but that practically never worked, so I have been clicking on "Ignore" ever since and, fortunately, the program still works.
- 1P_Gem
Hi Nusaram, I'm sorry to hear that you're running into this issue as well.
If you'd like for our team to investigate further, could you click Report on the error message the next time you see it, then send in a diagnostics report?
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: Nusaram
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
I have recently (about a week) started getting this same error after booting my Windows 11. It has worked fine for three years.
I have sent in a diagnostics report: WCF-26817-762.
I have also clicked the Report button in the error message several times.
Looking forward to hearing from you.
This issue has been happening for multiple years with no fix. The moment a company ignores its customers and its product is the moment the customers start to jump ship. It's a shame because the product is otherwise really good, just blighted with this frustratingly annoying startup crash.
Since 2 years ago you have been asking for diagnostic reports. Just fix the dam thing.
I'm running the latest version of 1Password for Windows 8.11.23 and have been getting this same issue for over 2 year.
I'm a software engineer, and I know that it doesn't take this long to fix a commonly reported and known issue.
- 1P_Dave
Hello base! 👋
Welcome to the community. I’m sorry to hear that 1Password is crashing on your Windows PC. There isn’t a single universal cause for crashes. For most users, 1Password starts up without any issues, which could mean that something specific on your device or to your account is triggering the crash.
To determine the cause in your case, we’ll need a diagnostics report and possibly some additional information. Please create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333/replies/165847
- Your forum username: Base
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
Hello svinsot! 👋
I'm sorry that 1Password for Windows is crashing after you boot your Windows PC. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-quit-unexpectedly-at-every-startup/165333
- Your forum username: Svinsot
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Well, it seems I don't have the issue anymore with version : 1Password for Windows 8.11.23 (81123001)
I'll open the ticket if this occurs again.
Thanks!
