Forum Discussion

Milzit's avatar
Milzit
New Contributor
11 months ago

1Password quit unexpectedly

1password has started to crash with the error message "1Password quit unexpectedly" on every startup. Windows 11 2261.4317.
Should I try to uninstall and reinstall or is there any know fix for this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

windows

2 Replies

  • aran's avatar
    aran
    New Contributor
    7 months ago

    I have the same problem. Started several weeks ago.

    1Password version 8.10.62 on Windows version 10.0.26100 Build 26100. Browser is Firefox 135.0.1, 1Password extension version 8.10.60.27.

    I'm sending a diagnostics report as suggested below.

     

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Hello Milzit! 👋

    I'm sorry that 1Password is crashing when you start Windows. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave