Forum Discussion

StuggiBear's avatar
StuggiBear
New Contributor
2 years ago

1password safari extension constantly stops working!

For quite a long time now (perhaps 6 - 12 months) the 1password Safari extension just stops working completely, or asks for a password every time. There seems to be no real reason, just after any amo...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello StuggiBear. Thank you for reaching out. I'm sorry to hear about the trouble you're having with 1Password for Safari.

Based on what you shared, it sounds like 1Password for Safari is having trouble communicating with the 1Password desktop app.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/144827
  • Your forum username: StuggiBear
  • A console and diagnostics log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon