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Jeds's avatar
Jeds
New Member
2 hours ago

Family Subscription Count Exceeded

Hi,

Did anyone have this problem?
Any fixes or how to get Support to get interested and fix this for me?

I have a family subscription allowing up to 5 Logins. Originally I setup 4 accounts and then deleted 3 of them to change the email address (I didn't realise I could change email for an existing acct) ...

After deleting the old logins, the system now thinks I have used those licenses and so I can't add the entire family back in with their new email addresses.

Obviously 1Password back-end doesn't update when old logins are deleted. Not sure how to fix this other than buy an entire new subscription and export everything out and re-import to the new subscription. 

Hoping someone knows some fix for this situation?
Thanks

 

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