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Forum Discussion
1Password (Safari) not recognising web url
I have started noticing that 1Password does not seem to recognise the url and prompt me with usernames and passwords. The url is correct but I have to manually open the 1Password app and copy /paste ...
I have determined that this only seems to happen in Safari. Chrome is ok. Also when using Safari I can see the 1Password symbol next to the username and password field but it does nothing when I click on it. Now - if I click on the 1Password Icon on the browser toolbar it opens the 1Password window, identifies the appropriate password entry on screen but the AutoFill button does not fill anything. Strange.
1P_Dave
Moderator
ModeratorI'm sorry that filling isn't working in Safari. Can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open Safari.
If that doesn't fix the issue, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-safari-not-recognising-web-url/154024
- Your forum username: davegarratt
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I notice that the safari plugin is saying "Unlock" within the web page username/password field. However both the main application and the icon on the browser toolbar are unlocked.
