1Password Search doesn't find an item but I am able to access it via the vault's event history

ks1p

Thank you for those additional details. If you're willing, the team would like to dig into this further to determine what might have happened. If you restore the deleted affected item then can you still reproduce the issue where you don't see the item in both the 1Password app and the browser extension?

If you can still reproduce the issue then please send an email to support+forum@1Password.com with a link to this thread. Use the email address associated with the 1Password account that you're using. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and request some more information from your end via email.

-Dave

I can't remember if I used the desktop app or else when I brought up the creds in 1P, but I even bookmarked it, lol, and so that works too, via that, so I don't have to search for it in the event log anymore. The vault I'm speaking about has a lot of entries, but most of them, including the one I'm talking about, are rather small, just login credentials. So it's likely not about the size. Although I mentioned fairly large vault but I'm talking about a few hundred entries and very very few have any attachments. This one didn't have, just a username, a password, an OTP, a URL and a description.

I did some testing and ended up creating a new login item by simply manually copying all info from the unfindable entry, then deleted the problematic one. I can see the new item immediately with all versions of 1Password.

I don't know what this was but let's hope it won't happen again, or even if it happens we can notice it in time, and not like during a major incident or something.

ks1p

There is no limit on items stored in vaults that I have ever encountered. Though vaults with extremely large amounts of data might not surface results so easily. In my mind the more data you have the greater the chance the search might miss a result especially if it has not been used and is new. Can you elaborate on the size portion? Typically, logins are small. Perhaps you attached a document? If your vaults contain large amounts of data I could see where the item might not be returned in the top search results as 1Password searches the vault. Did you expand the results to all?

Because you mentioned this item was larger in size it may be that the item had not synced with the application at that time. It may not have synced to 1Password.com and was in the process of uploading. Occasionally, folks will shut down their computers and this will halt an upload. Which seems plausible here. Once 1Password is unlocked it will resume syncing and then you should be able to locate it.

I'm glad to hear you item is where you intended it.