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Forum Discussion
ErikO
1 month agoNew Contributor
1Password still frozen days after activating Apple subscription
I've tried everything to unfreeze my 1Password. What gives?
ErikO
25 days agoNew Contributor
Hi Dave,
I emailed support and got their automatic reply. My ticket ID is KCG-16421-894.
It's been several days and I haven't heard anything more. Is there some way to speed up this process? I paid for one year, but I've already lost over half a month stuck in frozen status.
1P_Dave
Moderator
25 days agoI'm sorry for the delay. We've recently experienced a higher-than-usual volume of inquiries, which has affected our response times and we're working to get back to everyone as soon as possible. I've flagged your ticket internally and one of my colleagues will reach out to you soon. Please continue the conversation there once you receive that reply.
-Dave