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Forum Discussion
1Password still frozen days after activating Apple subscription
I've tried everything to unfreeze my 1Password. What gives?
Hi Dave,
I emailed support and got their automatic reply. My ticket ID is KCG-16421-894.
It's been several days and I haven't heard anything more. Is there some way to speed up this process? I paid for one year, but I've already lost over half a month stuck in frozen status.
1P_Dave
Moderator
ModeratorI'm sorry for the delay. We've recently experienced a higher-than-usual volume of inquiries, which has affected our response times and we're working to get back to everyone as soon as possible. I've flagged your ticket internally and one of my colleagues will reach out to you soon. Please continue the conversation there once you receive that reply.
-Dave
