Forum Discussion

Floraglezz's avatar
Floraglezz
New Contributor
2 years ago

1Password thinks my credentials have changed and doesn't accept correct account details in MacOS

I have exactly the same issue reported here : https://1password.community/discussion/143969/1password-thinks-my-credentials-have-changed-and-doesnt-accept-correct-account-details
I'm able to connect without problems from my iphone device
Can you provide a solution for it ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macos

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Floraglezz

    Thank you for posting the Support ID, we've received your email and one of my colleagues will get back to you as soon as possible via email. Please continue the conversation there.

    -Dave

    ref: GBP-83121-393

  • Kester_D_1P's avatar
    Kester_D_1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi Floraglezz - I'm sorry to hear about the trouble that you're having. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    When you follow those steps to create a diagnostics report, a new email to support+forum@1password.com will be created, with the report attached.

    Before you press send, please add the following to the body of the email:

    • A link to this thread: url
    • Your forum username: username

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Looking forward to hearing from you and to helping further.

  • Floraglezz's avatar
    Floraglezz
    New Contributor
    2 years ago

    1Password Version: 8.10.24
    Extension Version: Not Provided
    OS Version: Sonoma 14.2.1
    Browser: Safari