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tandemgravity's avatar
tandemgravity
New Contributor
6 months ago
Solved

1Password updater won't accept my admin username/password

1Password updater to get to 8.11.20 won't accept  my admin username and password. I can log into my computer using the admin username/password and log into 1Password using my 1Password username/pass...
ios
  • tandemgravity's avatar
    tandemgravity
    5 months ago

    Thank you so very, very much for this information.  The problem was my 'regular' login is a standard user, and not my admin user login.

    I used my admin user login and the update worked right away.  Thank you again for your very thorough and helpful reply.  I really appreciate it.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello tandemgravity​! 👋

I'm sorry that you're running into issues when updating 1Password. The macOS admin prompt comes from macOS and not 1Password, the prompt allows the 1Password app the permission needed to update the 1Password app file in the /Applications folder.

So that I can make sure that we're talking about the same thing, can you post a screenshot of the prompt? And can you double-check that you're providing credentials for an admin user and not a standard user? 

You mentioned macOS in your post but tagged the post as iOS. Can you confirm that this is an issue that you're running into on your Mac? 

-Dave