Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password (v7.7.189) always crash when creating new entry in Windows 11 official (Build 22000.194)

Dear 1password customer support,

1password (version 7.7.189) always crash when creating new entry in Windows 11 official (Build 22000.194).
I try to reach your team on Help section last week but dont see reply so I post in forum here.


1Password Version: 7.7.189
Extension Version: Not Provided
OS Version: Windows 11 official (Build 22000.194)

3 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team

    Hi @hntn7077! Thanks for the additional information. We'd love to investigate this further for you - would you be able to email over a diagnostics report and any Event Viewer logs for us to dig into? You can get these by following the steps on both pages below:

    Attach both files in an email to support+windows@1Password.com along with a link to this discussion, and a member of our team will get back to you.

  • Former Member's avatar
    Former Member

    Hi @ag_ana

    It is strange i can not find support confirmation email on my emai. Can you check for me (my license account is mailto:huantt777@outlook.com)

    Btw, I dont encounter this symtomp on windows 10. So it must be incompatible with windows 11.

  • Former Member's avatar
    Former Member

    Hi @hntn7077!

    I try to reach your team on Help section last week but dont see reply so I post in forum here.

    We can check the status of your request for you. Have you received a ticket number to your email address?