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Former Member's avatar
Former Member
3 years ago

"1Password was unable to save your two-factor token." on MacOS Ventura 13.1

I am getting the following error after putting in my two-factor token signing into the desktop application. Attempted workaround: Verified Login, Local Items and System Keychains were all unlocked.

Steps to re-create
1. With 1Password open, Lock 1Password
2. Unlock 1password
3. Fill in the Authentication code
4. Click Verify Code
5. Pop-up with message: 1Password was unable to save your two-factor token.

1Password Version: 1Password for Mac 8.9.11 (80911019)
Extension Version: n/a
OS Version: MacOS 13.1
Browser:_ n/a
Referrer: forum-search:https://1password.community/search?Search=1password%20was%20unable%20to%20save%20your%20two-factor%20token

macos

8 Replies

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @jus10

    I can see your email has landed with the right team, and someone will reply to you as soon as they can. :)

  • Former Member's avatar
    Former Member
    2 years ago

    [#XXV-26753-932]

    Thank you

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @jus10

    Thank you for the reply, you're indeed on the latest version of 1Password. So that we can investigate the issue further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    My iMac is too old to upgrade to Ventura.
    1Password for Mac 8.10.6 (81006027)

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @jus10

    I'm sorry that you're also running into the issue. Can you tell me what version of 1Password you're using? You can find the version by following these steps:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click on About 1Password.

    MacOS Monterey 12.6.5

    Are you able to upgrade to macOS Ventura 13.3.1? You can find an upgrade guide here: Upgrade to macOS Ventura — Official Apple Support

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    I'm having the exact same problem, but rebooting isn't fixing the issue. MacOS Monterey 12.6.5

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Appreciate the update, @jce1passwordsupport, I'm glad to hear a restart got things running again!

    If you notice anything similar in the future or have any other questions, we're here to help. 🙂

  • Former Member's avatar
    Former Member
    3 years ago

    Restarting my computer fixed the issue.