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Forum Discussion
ITXinNC
3 years agoNew Contributor
1Password will not update
I've had this issue ever since I installed 1Password - it will NOT update. Std user, admin permissions, admin user. It always gets about 80% done then fails. Have seen many people with this issue, bu...
ag_mike_d
1Password Team
3 years agoHi ITXinNC,
Thanks for your message and getting back to us with this update. I'm glad to hear this update worked in Safe Mode.
This is something we commonly see with new and updated versions of 1Password. Security software can lock down the 1Password folder causing the message in your screenshot, from your original post.
Moving forward, to help with future updates, you can try excluding the entire 1Password folder and the 1Password.exe in any security software you have running and then rebooting your device. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.
I hope this information helps, but if you need further assistance, just let us know. We'll be here for you.