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Former Member's avatar
Former Member
3 years ago

1Password: Windows - Application Error

1password version 7 would not start. I windows pop-up every time trying to start it. -
1Password: Windows - Application Error
The instructions at 0x0000024729DAB180 referenced memory at 0x0007FF9D7E05AB0. The memory could not be read. Click on OK to terminate the program.
Click on OK to terminate the program

Un-Installed and trying to install version 8 for windows and it is giving same error window when I try to install- 1Password: Windows Application error when trying to install that gives this notice The instructions at 0x0000024729DAB180 referenced memory at 0x0007FF9D7E05AB0. The memory could not be read. Click on OK to terminate the program.

My operating system is Windows 10 Home, Build 19045.2364

Please advise.
Thanks.

1Password Version: 8.8.0
Extension Version: ? Will not start
OS Version: Windows 10 Home, Build 19045.2364
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=1Password%3A%20Windows%20-%20Application%20Error

windows

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  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @gevenden! Thanks for letting us know. We've received your email, and a member of the team will get back to you there shortly 😄

    ref: NVK-99849-333

  • Former Member's avatar
    Former Member
    3 years ago

    FYI. Got a response here too and have sent off the requested info to your support team. Just didn't want you both doubling up. Maybe you two can connect to ensure just one of you handles it?

    https://1password.community/discussion/135778/1password-started-crashing-immediately-upon-updating-to-new-version-today

  • jermaine_f_1p's avatar
    jermaine_f_1p
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @gevenden,

    Thanks for reaching out.

    I understand you're encountering an issue with both 1Password 7 and 8 for Windows not opening on your computer.

    In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:

    Sending 1Password Logs

    1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
    2. Copy and paste the following into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.
    3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

    This creates a zip file containing all the logs you see.

    Then, attach that zip file to an email message addressed to support+windows@1password.com.

    With your email please include:

    We'll look forward to hearing from you!

    Jermaine