Forum Discussion

iMacIIuser's avatar
iMacIIuser
New Contributor
4 years ago

1Password won't stop asking about Dropbox!

I just got a new phone, and 1Password has given me repeated grief in two areas. One of those is because it keeps popping up with this message: "Dropbox Authorization failed. It appears 1Password i...
ios
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi iMacIIuser

Did you restore this phone from a backup or do a migration from an existing phone? Or did you set it up fresh? I wonder if some cruft got restored as part of one of the former options. In any event, you should be able to resolve this by:

  1. Make sure you have the latest version of your Emergency Kit handy and that you're able to sign in on the https://my.1password.com/signin?a=new website using the details from it: Get to know your Emergency Kit | 1Password
  2. Delete the 1Password for iOS app from the phone
  3. Download a fresh copy of the app: 1Password for iOS on the App Store
  4. Sign into your account, entering the details from the Emergency Kit if necessary.

That should do the trick. Please let us know how it goes.

Ben