Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

1Password8 and Browser Extension not accepting Master Password

My master password is not working on 1Password App v8 or the Edge browser plug in. The master password is correct because I can access 1Password.com. I can also access 1Password on my iPad and iPho...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @CBerg, I'm sorry to hear you're running into issues signing with 1Password 8. It sounds like we may need to take a closer look at how 1Password is functioning on your PC. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!