1Password8 for Windows will not install

Hi 1P_Gem! Thanks for the reply.
Unfortunately I cannot control the configuration of Trellix Endpoint Security on this corporate machine. But since 1Password 8 is the only application having this issue so far and even your 1Password 7 installed just fine, I cannot believe that there is no way to fix this problem in your installer. At least there should be a better error message that gives a hint about the workaround.

Hi @rohahn! I'm glad to hear that you've found a workaround, however I can definitely understand how it could become frustrating having to do this for every update.

This issue is most commonly caused by security software locking down 1Password's installation directory. Have you been able to try updating 1Password in Safe Mode with Networking, to test whether it's able to go through there? Alternately, are you able to try adding exclusions for 1Password in any security software on your device? We usually recommend excluding both the full installation directory at %LOCALAPPDATA%\1Password, and also 1Password.exe.

I also have the same issue on every 1Password 8 update. Fortunately I found a workaround:
1. When the installation fails, copy the installer e.g. 1PasswordSetup-8.10.4.exe from C:\Users<User>\AppData\Local\1Password to another directory before closing the error message box (because this will delete the installer).
2. Rename the "app" directory to "previous".
3. Manually start the installer.

Still, it's very annoying to have to do that over and over again.

The error log:
❯ INFO 2023-04-14T13:35:15.495 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:507] Updating from 81003012 to 81004032
INFO 2023-04-14T13:35:15.709 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:281] Copying files to C:\Users\$USER\AppData\Local\1Password\update
INFO 2023-04-14T13:35:15.710 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:73] copying files to: C:\Users\$USER\AppData\Local\1Password\update\8
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:285] Renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:130] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.568 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.569 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:289] Renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
INFO 2023-04-14T13:35:17.570 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
ERROR 2023-04-14T13:35:17.922 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:162] failed to move app files. Error: Io(PermissionDenied)

Hi @cyraneus! I'm sorry to hear that you're running into this issue as well. Could you email in to support+forum@1password.com with a link to this thread and your forum username, so we can take a closer look?

I have the same issue (with the same errors on the log files as @erasmosud). I have currently version 7 of 1Password installed and working. It is also a company managed laptop and going into Safe Mode is not an option.

Hi @erasmosud, thanks for posting your support ID! I can confirm that we've received your email, and a member of the team will be in touch with you there shortly 😄

ref: DPC-21725-217

[#DPC-21725-217]

Hi @erasmosud, thanks for letting me know! Could you email in to support+forum@1password.com so we can dig into things further?

With your email please include:

• A link to this thread: https://1password.community/discussion/132855/1password8-for-windows-will-not-install#latest
• Your forum username: erasmosud

You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!

We are never allowed to enter the security mode of a large company. The error of placing the installation directory in an inappropriate location is the application itself. And the worst thing is that I ended up paying for LastPass to start paying for 1password.

Hi @erasmosud, thanks for getting back to me! The PermissionDenied error and failures to rename and move app files are indicators that something on the device has locked down 1Password's installation directory, and is preventing it from completing the necessary steps for installation. Have you been able to try things out in Safe Mode yet?