1pux export data will be wrong or old (and uncomplete)

MrC
I just had an idea: could you repeat the tests you did, but starting from version 7, filling it in with some data, then delete some of them, and then upgrading to version 8?

This would replicate exactly what I did.

P.S.: I don’t know how this communì works (I mean, if these messages are read also by 1Password software engineers)… but my offer to share the videos is still valid, and would clarify the problem more than 100 posts.

Hi Former Member, thanks for the reply.

I answer in the following:
- I never used the cloud for backup or other purposes.
- The settings of my apps are the default (from installation) ones
- I did see the 8th version offer of the client to upload to the cloud, but I didn’t choose that option.
- I have always used same account, same username and password since the very beginning.

The fact that my Windows app, my iPhone app and my IPad app show exactly the same data and are synchronised almost in real time make me think that the cloud isn’t the problem.

Anyway, even if one of your guesses is the right one, I see my problem as a bug of the software: how it possible that I “ask” to an app with all my (correct) data to export its data, but I get something else?!?

Do you know if it exists some kind of remote support (for example with an operator working remotely on my own pc)?

I need to solve this issue, and I am clueless.

It comes to my mind you really may have old data in your vaults, for example you might have used 1Password 7 with a local vault and copied data from the cloud to your local vault, for example for backup purposes, and the vault data become stale because you actually edited the cloud data only.
With the upgrade to version 8, the client offered to upload any local vault to the cloud, and you accidentally uploaded your stale/old vault, and now you're seeing this in the export.

It also may be you used different accounts in the past for trial, and you exported some trial account with old testing data instead of the accout where you manage your current data. After all it's possible to be logged in with multiple 1Password accounts, so you might have chosen the wrong one to export.

Or you're exporting with an app that has broken cloud sync and you didn't realize this.

If you want, you can send a private message to my email ([PII removed by moderator; this is a public forum]), with indications on how to send you the videos.

MrC :

I think what I wanted to say with my email was pretty clear, regardless my poor english (I am Italian).
@Happybird above explained it much better than me.

BUT there is more than that!
A lot of ERRORS in exportation.

Given the language difference and thinking that a video can show you much better what problems I find, I attach a few small videos.
They show you all the steps I take to extract and also a few example of errors.

I strongly suggest you see the videos from 0 to 5 (in this order), for better understanding.

P.S.: in the last video (number 5) I had to show a password, because it was the only way to show you that the password exported is NOT the actual password (it is a very old one). I am going to change that password immediately, so that every policy is satisfied.

As per your comment:
_These partial extractions...

I'm confused by this statement. Your first item indicates too much data is being exported, not too litlte (or partial)._

Data exported are INCOMPLETE: not all the fields are exported
Data exported are wrong:
1) I find data I deleted times ago
2) much worse, in the data that should be in the file, I find old passwords and/or usernames (i.e. which I changed in the past), not the actual ones.

Looking forward to your reponse (and a solution!!!).

Regard,
Domenico

P.S.: once finished this mail, I noticed wmv or mp4 formats are not allowed to be attached. Would you be so kind to suggest me a way to share the videos with you?

Regards,
Domenico

I am currently testing 1Password as an alternative to Lastpass. I always want the ability to export my data into an easy-to-manipulate unencrypted format (preferably csv) for both portability and offline-backup purposes. I downloaded the MrC Converter Suite and read the instructions for Windows users. While I commend you MrC for your excellent work, the fact that users have to jump through hoops just to extract ALL data to csv is not acceptable. Whether the 1Password folks intend it or not, the inability to easily export all data to a csv or other standard format (supported by other vendors) is a de facto affront to data portability. I am truly sorry this is the case and will now have to consider not using 1Password.

@Domenico

I just did some testing w/ the Windows app (both released and beta versions).

Re: Deleted items appearing in the 1PUX. I'm not seeing this. I just deleted a Secure Note, it appears in Recently Deleted, and yet does not appear in a 1PUX export. I do, however, see Archived items, and these will have a "state" attribute with the value "archive":

"state": "archived",

Re: worse than all, some of the data are WRONG: they show the OLD passwords and username

I've done pretty extensive testing with 1PUX exporting for creating the https://1password.community/discussion/101693/moving-to-1password-from-another-password-manager. I have not seen this problem. Once the data is changed, the export should reflect this. I've seen no evidence of this not occurring. Can you provide a step by step to repeat it?

These partial extractions...

I'm confused by this statement. Your first item indicates too much data is being exported, not too litlte (or partial).

appear to be a clumsy and clear attempt to keep your customers renewing their licence every year.

I going to have to strongly disagree here. There may be bugs, and if you've encountered one, I'm sure the 1Password folks will recitify it. I've experienced a decade of them resolving import and export bugs/. They have demonstrated no interest in locking you in, or attempting to make it difficult for you to leave the platform.

Unfortunately, I have been unemployed for more than 2 years now, so...

That's a really unfortunate situation for you, and I'm sorry your experiencing such life troubles. You can use the converter suite's onepux converter to create one or more CSV files (monolithic, or per-category), and you can select which vault(s) should appear in the CSVs. Ask if you'd like help.