I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that "we weren't able to sign into your account" and suggests I update details. Am I going to have to change my Master PW to use 1PW 8? That would make me very unhappy! Is there something I'm doing wrong, or a way to fix this? I can still log into 1PW 7, both online and on my Mac, thanks goodness! ref: dev/core/core#7409 1Password Version: 8.5.0-46 beta Extension Version: 4.7.5.90 OS Version: macOs 11.6.1

Just realized this should have been posted in the Beta Forum -- sorry!

I'm having this same problem with the Mac version. I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that "we weren't able to sign into your account" and suggests I update details. Am I going to have to change my Master PW to use 1PW 8? That would make me very unhappy! Is there something I'm doing wrong, or a way to fix this? I can still log into 1PW 7 online. 1Password Version: 8.5.0-46 beta Extension Version: 4.7.5.90 OS Version: macOs 11.6.1

Hi Lorraine_. I'm sorry to hear about the trouble. 1Password 8 for Mac doesn't have different password requirement than 1Password.com. If your account password works on 1Password.com then it'll work in the app. To help us get to the bottom of this please reproduce the issue and note the time, then send us a diagnostic report. Open 1Password > Preferences > Advanced and select Send Diagnostics Attach the diagnostics file from your downloads folder to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/125865/1pw-8-beta-wont-accept-my-master-pw-so-i-cant-sign-into-it-please-help Your forum username: Lorraine_ The time you noted the problem occurred You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! Ben

Here's the Support ID #: [#GGF-42566-573] Thanks again. Lorraine

Received; thanks. Replying via email now. :) Let's continue the conversation there. Ben

1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

32 Replies

1P_PeterG
Community Manager
4 years ago
Fantastic, thank you @Hannawin!
Former Member
4 years ago
+1 from me. The new beta worked straight away for me too. Thanks!
1P_PeterG
Community Manager
4 years ago
Thanks for the good news, @thomas , this is very gratifying! We'll pass on these results to the development team. Thanks for letting us know. 😃
Former Member
4 years ago
It works also for me. Thank you for the new installer!
1P_PeterG
Community Manager
4 years ago
Glad to hear this helped, DoggieMan. And we're here to assist if anything further comes up!
DoggieMan
Occasional Contributor
4 years ago
Beta login successful. I wonder how much drama this one caused.

Thank you, Ben.
1P_Ben
1Password Team
4 years ago
Hi all,

Apologies for the delay. We were getting our ducks lined up. Please try downloading this beta version and installing it:

https://downloads.1password.com/mac/1PasswordBeta.zip

Once installed please let me know if you're able to sign in and access your items as expected. 🙏🏻

Ben
1P_Ben
1Password Team
4 years ago
Sorry about that. You're absolutely right; this does also affect the update process. Doh. I'm double checking on some direct links and will get back to you shortly.

Ben
Former Member
4 years ago
Hi 1P_Ben,

I have the same issue that I can't login and the diagnostic file hints to the fact that the CA certs can't be loaded. Currently I'm on version #80500083 (Beta channel). I changed the release channel to nightly, however it does not seem to update from the beta version and it tells me I'm up to date. Is there any way to force to update to the nightly version? Is maybe the update routine also affected by not being able to load the CA certificates?
1P_Ben
1Password Team
4 years ago
Hi all,

We have made some changes that we believe will improve the experience in this regard for Mac users. We'd really appreciate if some folks that were having this problem could try the nightly build and see if you're able to sign in with that version. To try it, open 1Password > Preferences > Advanced and change the release channel to nightly. Then select 1Password > Check for Updates. Once you've updated to the nightly build please try signing into your account and let us know how it turns out. :)

Ben