1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

Hi 1P_Ben, just received the support ID from the Bitbot: [#SYM-12157-918]

Thanks
Paul

Hi 1P_Ben, thanks. I've sent the log files through to the mailto:support+forum@1Password.com email account. It was 15 minutes ago though and I haven't yet received a reply from the Bitbot with a support ID number.

Thanks @Hannawin. Your case may be a different issue then. I'd like to gather the logs to see if we're seeing the same errors as the other cases, or if this is something else entirely. Please see the instructions I posted here to send us the logs (substituting in your forum username for Lorraine_'s).

Once we review the logs we should have a better idea. :+1:

Ben

Hi Ben, thanks for the response.

I've tried the new user account approach you suggested above, but still having the same issue when attempting to log into the 1P8 Beta application - although working fine in the new user account when I log in to 1P online.

No, I'm not running any kind of AntiVirus/Malware/NetworkMonitoring software that would be intercepting SSL traffic.

Hi folks,

The initial investigation from our engineering team points to some sort of issue with the SSL certificate configuration on the Macs that are experiencing this problem. One user reported that, as a troubleshooting step, they created a new macOS user account and were able to use 1Password 8 for Mac to sign in within that account. You might give that a try and see if things work as expected that way. That could help narrow down the issue.

I'd also be interested to find if you have anything on your Mac or network that monitors outbound network activity or does SSL interception / deep packet inspection.

We are still investigating on our end, and we have made some improvements to how we handle SSL interception on Windows, but those improvements are platform specific and haven't made it over to Mac yet. Until this thread, to my knowledge, we hadn't seen any reports of this problem affecting Macs, but here we are. 😬

Please let me know if you try a new user account and if things work there, and also if you can think of any software or network configuration you have that might be different from other more typical setups.

Ben

1P_Ben Unfortunately, I’m expriencing the exact same problem. 1Password 7 on Mac and 1password.com both work fine with the same Master Password, as does 1Password 8 on Windows 10. With 1Password 8 on Mac however, I get the same error message as Lorraine_ and @Hannawin.

I'm having the same problem with the 1P8 for Mac beta. Master password not accepted but working fine on 1Password.com and other PC's/iOS devices. Would be interested in the fix if discovered?

Received; thanks. Replying via email now. :) Let's continue the conversation there.

Ben

Here's the Support ID #: [#GGF-42566-573]

Thanks again.
Lorraine

Hi Lorraine_. I'm sorry to hear about the trouble. 1Password 8 for Mac doesn't have different password requirement than 1Password.com. If your account password works on 1Password.com then it'll work in the app. To help us get to the bottom of this please reproduce the issue and note the time, then send us a diagnostic report.

• Open 1Password > Preferences > Advanced and select Send Diagnostics
• Attach the diagnostics file from your downloads folder to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/125865/1pw-8-beta-wont-accept-my-master-pw-so-i-cant-sign-into-it-please-help
• Your forum username: Lorraine_
• The time you noted the problem occurred

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben