1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

DoggieMan

The problem in this case is related to SSL certificates, rather than the entry of the credentials. I'm afraid using a different keyboard layout would not impact that.

Ben

Thank you, Ben. However long any delay might be, your update is appreciated.

Though I've never had a problem with entering credentials for 1P7 (or for any other websites), could my routine use of the Dvorak keyboard layout make a difference in the beta?

DoggieMan

There is currently an issue with the 1Password 8 for Mac beta that prevents some customers from signing into the app, despite having the correct credentials. We're hoping to have that fixed up in an update soon. In the meantime I'd suggest sticking with 1Password 7 for Mac. My apologies for the inconvenience.

Ben

With help from 1P support I deleted my 'primary' vault, keeping my (basically identical) 'personal' vault. That single vault now syncs fine across my devices.

I now use the 'master password' I'd created with my emergency kit/secret key. (The original password I'd used to open the application seems no longer relevant.)

Taking another swing at the beta, I still get the original "We weren't able to sign into your account" and it suggests I update details. The latter options send me into a confusing loop. What next?

The application, 1password.com and my.1password.com all ask for the Emergency Kit info. That works.

DoggieMan:

If I'm not mistaken, the term 'master password' is used for both one's 1P vault, and also for login to myPassword online. Confusing, since these are different.

Not exactly, the account password unlocks your 1Password account, and all the vaults inside it.

Sounds good hrosenman :+1: For quicker resolution, you might want to send us a diagnostics report already anyway, as you are assuming that you are both using the same configuration, which might not be the case.

@Hannawin:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: SYM-12157-918

Sync between my devices has been working fine under 1P7.

I managed to get in to my online account. However, you might distinguish between the various passwords and keys one uses. If I'm not mistaken, the term 'master password' is used for both one's 1P vault, and also for login to myPassword online. Confusing, since these are different.

The 'secret key' is, of course, another thing.

Enough for today with the beta.

Same trouble here. Too irksome to deal with now. Will likely wait for the release version and a presumably seamless transition from 1P7.

Also having this issue. No time to do a diagnostic right now, but I am monitoring this thread and will do one later on if no solution is posted.