1pw8 not needing to be unlocked to input a user and pass?

Hi @RobMendez, that doesn't sound right, my apologies for the trouble here.

We've seen some cases where the default mail app isn't detected and we're looking into the cause. If that occurs, installing 3 total email should cause a share sheet to open when creating diagnostics. The share sheet will prompt you to select your preferred email app. With a device in this state I found the combination that worked for me was Gmail, Proton and Outlook.

Let us know if that works for you and thanks again Rob.

1P_Timothy Ironically, the app doesn't let me send diagnostics. I click the button and nothing happens. I've uninstalled, cleared storage, rebooted, reinstalled, and it's still the same thing. I'm running 8.10.6 (81006027) on Prod.

Hi @RobMendez, thanks for following up with us.

Certainly odd behavior, I have a Pixel 4a and 6a with me and I'm not seeing the same. I'd like to ask you to unlock 1Password then send in a new diagnostics report once it locks prematurely. We can look over the logs and file a new report with any issues

1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Help > “Send diagnostics”.
4. Add your forum username (@RobMendez) and a link to this conversation (https://1password.community/discussion/132251/1pw8-not-needing-to-be-unlocked-to-input-a-user-and-pass#latest) so we can identify the report.

Thanks again for your help troubleshooting this!

1P_Timothy I was still experiencing the problem and have since upgraded my phone to a Google Pixel 7 Pro. I have the same settings and can say it will still ask me for biometric authentication somewhere around 2-3 hours (can't pinpoint it exactly yet). But definitely not waiting the full 8 hours. Is there anything else I can do to help you pinpoint the issue/cause?

Thanks @RobMendez! When you have the opportunity, let us know how that went.

@ag_audrey 1P_Timothy I turned on Unrestricted Data Usage and battery usage to Unrestricted. All other options were already set as you suggested. I had previously set battery usage to unrestricted but don't know why it was reset to optimized - maybe I forgot when I reinstalled it or maybe one of the app updates reset it? In either case, I'll test it over the next few days and let you know how it goes. I was able to narrow it down to about an hour after it started asking me for biometrics (when the value is set to 8 hours). I'll report back towards the end of the week. 👍

Thanks for following up with us @RobMendez.

Do let us know if that second re-install helps. If not, I'd like to ask if you to modify the following settings then check for a change in behavior:
1. Open device settings.
2. Tap Apps.
3. Search for and select 1Password.
4. Tap Mobile data & Wi-Fi.
5. If off, turn "Background data" and "Unrestricted data usage" on.
6. Tap back and select App battery usage.
7. Set battery usage to Unrestricted.
8. Tap back and, if on, tap "Pause app activity if unused" off.

Thanks again!

@ag_audrey I did as you suggested. The first day was wonderful and hardly asked me to login with my biometrics. But the 2nd day, back to ignoring my auto lock after 8 hours, constantly asking for biometrics probably after 30 minutes. Also, it was a bit difficult getting it to turn on auto fill - I had to choose none and then choose 1P for it to work.

I will uninstall and reinstall to see if the behavior persists, then update this post.

Hey @RobMendez, thanks for confirming that, and apologies that you're still experiencing this bug. This is definitely not intended behaviour, especially after the fix was released!

As long as you can confirm you have access to 1Password.com via browser, then can you try reinstalling 1Password for Android?

@ag_audrey yes, I'm running 1Password for Android 8.10.1 (81001033) on a Google Pixel 6 Pro running Android 13 with the Feb 5 2023 security update and Mar 1 2023 Play update.