Forum Discussion

mdvzo's avatar
mdvzo
Dedicated Contributor
3 years ago

2 Factor Auth Code after Upgrade

I just got this message after upgrading and am not sure how to handle it since there is no way to get the code with the pop-up blocking access to the app. I chose no for now and do not know to get ba...
betas
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi mdvzo:

That's exactly right. If you've enabled two-factor authentication for your 1Password account, then the app you use to store your two-factor authentication shouldn't be 1Password.

If you're able to unlock 1Password on the web, you can turn off two-factor authentication there, then re-enable it using a separate app to store your one-time password. Let me know how you get on with that!

Additionally, since your image contains some personal information, I've gone ahead and deleted it as the Support Community is a public forum. 🙂

Jack